Frequently Asked Questions (FAQ)

Kyx Capital

1. When will my order ship?

Orders take 1–3 business days to process before shipping. You’ll receive a confirmation email with tracking once your order is sent out.

2. How long does shipping take?

Shipping times vary by location:

• USA: 4–10 business days after processing

• International (if available): 7–21 business days

Shipping times are estimates and may vary based on the carrier.

3. Do you accept returns or refunds?

No. All sales are final.
We do not offer returns, exchanges, or refunds for any reason. Please review all product details before purchasing.

4. What if my package is lost, delayed, or stolen?

Once your order is shipped, it becomes the responsibility of the shipping carrier.
Kyx Capital is not liable for lost, delayed, or stolen packages.
For delivery issues, please contact the carrier directly.

5. Can I change or cancel my order?

No. Orders cannot be changed or canceled once placed.

6. How do I track my order?

You will receive a tracking number via email once your order ships. Tracking may take up to 48 hours to update.

7. What if I received the wrong item or a damaged item?

If you received a wrong item or something arrived significantly damaged, email us within 48 hours at kyxcapital@gmail.com with photos and your order number.

8. Do you ship internationally?

Yes, but international customers are responsible for all customs, duties, and import fees.

9. Can I contact you by phone?

Not at this time.
All customer support is through email: kyxcapital@gmail.com

10. How do I contact customer service?

Email us anytime at:
📧 kyxcapital@gmail.com
Response time is typically 24–48 business hours.